Return, Replacement, and Refund Policy

Thank you for choosing Royal Bonaji as your trusted natural healthcare provider. We are fully dedicated to delivering genuine, unadulterated, and premium organic herbal solutions through our store https://royalbonaji.com/. Because our products belong to the healthcare and consumable categories, we maintain a strictly detailed yet fair Return and Refund Policy to ensure a transparent shopping experience for every user across Bangladesh.

1. Valid Conditions for Return or Replacement

We take absolute care in inspecting each herbal formulation before dispatch. However, you can claim a full product replacement or return under the following exceptional circumstances:

  • Damaged Package: The bottle, jar, or packaging seal is broken, leaked, or damaged during courier transit.
  • Wrong Product Delivered: The item delivered does not match the product invoice or the specific order you placed online.
  • Quality and Expiration Issues: The delivered medicine is found to be past its valid expiration date or shows visible signs of storage defect.

*Note: To validate your return claim, you must contact us within 24 hours of package reception and provide clear unboxing photos or videos to our support team.

2. Non-Returnable and Non-Refundable Items

Due to essential hygiene, sanitary, and traditional medical safety regulations, we cannot accept returns or offer refunds for:

  • Products that have been partially used, opened, or have their internal safety seals removed.
  • Products damaged due to improper storage after delivery (e.g., exposure to direct sunlight, moisture, or heat).
  • Change of mind after the product has been dispatched from our center.

3. Refund Processing Timeline

Once your return request is verified and the physical product is safely received back at our primary hub (Amlabo, Bhulta, Rupganj, Narayangonj), it will undergo a thorough inspection. If approved, your refund will be processed directly to your original payment account within 3 to 7 working days. Refunds are seamlessly disbursed via our commercial financial channels:

  • MFS Options: bKash, Nagad, or Rocket.
  • Card Refunding: DBBL Nexus, VISA, or MasterCard.

4. Shipping and Logistics Logistics

We manage all our national deliveries via leading courier platforms including Sundarban Courier, SA Paribahan, SteadFast, RedX, Pathao Courier, and Paperfly. If the return is due to our internal error (wrong or damaged product), Royal Bonaji will bear the return delivery cost entirely.

5. Customer Grievance and Help Desk

For any disputes, instant refund updates, or package replacement tracking, please reach out to our team:

  • Customer Support Phone: 01320368263
  • Support Email Workspace: royelbonaji@gmail.com
  • Physical Claims Desk: Amlabo, Bhulta, Rupganj, Narayangonj.